Refund policy

Cancellation policy
Cancellation
Description and procedure

• 7 Cancellation policy

​In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you make the purchase for purposes that can predominantly not be attributed to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must

​Company:

Novosoxx GmbH
Ebinger Str. 4
D-72479 Straßberg

 

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

You can use the attached model cancellation form for this purpose, although this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

 

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to [if applicable, the name and address of a person authorized by you to receive the goods] promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

​

Sample cancellation form

​If you want to cancel the contract, please fill out this form and send it back.

​To

Company:

Novosoxx GmbH
Ebinger Str. 4
D-72479 Straßberg
contact@novosoxx.com

 

 

I/we (*) hereby revoke the contract concluded by me/us (*) for

the purchase of the following goods (*):

Ordered on (*)/received on (*)

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if notification is on paper)

Date

(*) Delete as appropriate.

 

End of revocation

(1) The right of withdrawal does not apply to the delivery

– goods which are not prefabricated and whose production is based on an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer (e.g. T-shirts with your photo and name),

– sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

– of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,

– of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,

– newspapers, magazines or periodicals with the exception of subscription contracts.

(2) Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to damage caused by inadequate packaging.

(3) Please notify us of your return by  email at contact@novosoxx.com to announce the return. This will enable us to allocate the products as quickly as possible.

(4) Please note that the provisions referred to in paragraphs 2 and 3 above

Modalities are not a prerequisite for the effective exercise of the right of withdrawal.